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Shipping Times and Policies - Shipping Policies
Backorders - We do our best to keep our web sites uptodate. However, from time to time some items may be out of stock. In this, case in stock items will be shipped and backordered item will be (in most cases) canceled and your credit card will be refunded.
Order Processing Time - This is the time from when you place your
order until it is ready to ship. We do our best to ship within 24 to 48 hours
after you place your order (weekdays only). Shipments are not made on
weekends or holidays, because UPS does not pick up and our warehouses are closed
on weekends and holidays. So, if you place an order on Friday afternoon,
the earliest possible shipping date is on Monday. Orders with rush shipping
are given priority and are shipped first.
Special Order, Made to Order and Custom Made Orders take longer to be ready
to ship. Approximate order processing times are posted on our web sites
for these items.
Shipping Time - This is the time it takes for your order to get to
you, after it is shipped.
- UPS Ground - This is our standard shipping method. Depending
on where you are and which warehouse your order is shipped from, will determine
the shipping time. Normally 2 to 7 working days. (UPS will
not deliver to a PO Box)
- UPS 3 Day Express -3 working days
- UPS 2nd Day Air - 2 working days
- UPS Next Day Air - Next working day
- Priority Mail - We offer Priority Mail shipping for those who require
orders to be shipped to a PO Box. Most of our warehouses are not equipped
to ship by Priority Mail, so we must have your order forwarded to one that
will ship by this method. Please allow 10 to 14 working days for
Priority Mail.
The above information is a guideline only. Many circumstances that are
out of our control, can delay your order, such as weather, holidays, workload,
back orders, etc. If you need your order by a certain date, please let us
know. In some cases, we may be able to speed up the order processing
times and determine the best shipping method, so you get your order when
you need it.
Depending on what merchandise the order is placed for different items
may ship from different warehouses resulting in multiple shipments. We have
warehouse located throughout the US & Canada. There will be no additional
shipping charges in this case. We will send tracking information if available
but, all of the warehouses are not set to send this information.
Merchandise from the following suppliers is either made to order or must be ordered in so, will require approximately 5 business days before your order will be shipped.
* Escante
* Hot Sauce Designs
* Tabu Shoes
* Karo's Shoes
* Jante Shoes
* Bahiye Fashions
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Do you ship internationally?
We are able to ship most items to most countries, but there are certain items that we will not be able to ship and certain countries we will not ship to so, please check with us if you have a question regarding a particular item or country send us the question by
e-mail
Please be aware, according to rules with Visa, MasterCard, Discover/Novus & American Express we can NOT shipping to an address other than the one listed with your credit card company. We can only ship to the address that is listed with the credit card company as your billing address.
The address & phone # you provided us with MUST match what is on file with your credit card company(address where you receive you bill). We will attempt to verify this information. If we cannot verify this information we will automatically cancel you order. Once address is confirmed the order is placed with our warehouse. Only our local warehouse ships internationally so in many cases merchandise must be transfer to the local warehouse before shipping actually occurs. This process usually takes approximately 1 week. Then the order would be shipped according to the shipping you selected when the order was placed.
*** Government taxes/duties are not included in shipping charges
****Please be aware...we ONLY ship FedEx for international orders.
PLEASE NOTE:
Due to the rising cost of shipping, ALL Orders for high heel shoes and/or boots will be shipped WITHOUT the shoe boxes. The boxes weigh approximately 1 lb each so this will ultimately save you money since shipping cost is not only calculated using the weight but, also on the dimensions of the shipping box.
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